Refund policy
Refund Policy -No returns/exchange/cancellation unless I am at fault, such as, wrong size, etc.
Shipping Policy - Shipping turnaround time is 8-20 business days; this does not include weekends and holidays. All shipping is done through USPS or UPS
Shipping times aren't the same as processing order time frame. Items like bleached shirts can take up to 8-20 days to process before shipping.
No exchanges or returns are accepted on t-shirts, tumblers, earrings, etc. from Pine Hollow Clothing Co. Once your order is placed, we do not cancel orders so please make sure you are 100% wanting your items before placing your order. If you need an item by a certain time, please email me at pinehollowclothingco@gmail.com before placing your order to ensure we can create and deliver that item in the timeframe you need it.
If your purchase arrives damaged or inaccurate items, please send me an email to pinehollowclothingco@gmail.com within 3 days.
We are not responsible for packages once they have been dropped off with USPS. If you believe your package is lost, please contact the shipping company to file a claim. We will not refund, remake, or credit your account for any order lost or damaged by USPS.
Orders are sent to the shipping address entered on the order form. Make sure the address you entered is complete and accurate. Pine Hollow Clothing Co is not responsible for packages that are non-delivered due to incorrect shipping addresses. If returned the buyer must repay shipping to have it shipped again.